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■ All successfully placed orders will automatically receive an email confirmation with additional information. If you did not receive this, or any correspondence from us, please check your spam box.
■ If you entered an email address with your order, you will automatically receive tracking info when the order ships. If you have not yet received this, either the order has not yet shipped, or the email went to your spam.
■ For turnaround times, please make sure to look at the individual items, as they are listed therein.
■ Please remember that selecting a faster shipping option does not impact the time required to make the item(s). All of your pieces are handmade just for you, we do not carry stock of finished pieces.
■ We are diligent about customer service and usually respond to emails within an hour or three. If you don't hear from us, check your spam, give us a call, or send us another email.