Shipping policy
Every LVX product is built to order. The projected ship-by date shown in the cart reflects the longest production estimate in the order. Carrier transit begins after the completed order leaves our workshop.
Production & Ship-By Dates
Estimated production times are shown on each product page and combined in the cart to provide a projected ship-by date for the full order.
Large orders may require additional production time. If timing is important, submit a rush quote request before ordering. Rush availability is reviewed individually based on the products selected, the requested date, and our current production schedule.
Selecting an expedited shipping method does not shorten production time.
Combined Orders
All items in an order ship together when the full order is complete. Impact products do not ship ahead of wearables within the same order.
An order may be packed in more than one box when needed, but the packages are released for shipment at the same time.
If you need impact and wearable products shipped separately, place them as separate orders or contact us to discuss the available options.
Shipping Methods & Charges
Available shipping methods and charges are shown at checkout based on the delivery address, package, order value, and available carrier services. Any free-shipping offer that applies to the order will be reflected at checkout.
Carrier delivery estimates are estimates only. They do not include LVX production time and are not guaranteed by LVX.
Tracking
Tracking information is sent to the email address associated with the order after the shipping label is created.
Tracking can take time to update after the carrier receives the package. A label notification does not necessarily mean the package has already entered the carrier network.
Delivery Addresses
Customers are responsible for providing a complete and accurate delivery address. Contact us as soon as possible if an address needs to be changed.
Once a package has entered the carrier network, an address change may not be possible and may create additional carrier charges.
Orders returned because of an incomplete, incorrect, refused, or undeliverable address can be reshipped after any additional shipping cost is resolved.
Route Package Protection
Route Package Protection is available at checkout and covers eligible loss, theft, and shipping damage. Its primary benefit is a direct, simplified claims process that can resolve covered issues more quickly than a standard carrier claim.
We recommend Route protection, particularly for orders over $100. Route coverage is optional and subject to Route’s current terms and claim requirements.
Damage or Loss in Transit
Contact LVX if an order arrives damaged or appears lost in transit. Include the order number, tracking information, and clear photographs when applicable.
For damaged shipments, keep the product, shipping carton, label, internal packaging, and all packing materials until the issue is resolved. Do not return the item or discard packaging before receiving instructions.
Orders without Route protection are reviewed individually. Carrier coverage is often limited and may require a longer claims process, so the available resolution depends on the shipment details and the carrier’s determination.
Packages Marked Delivered
If tracking shows that a package was delivered but it cannot be located, first check the delivery area, household members, neighbors, property entrances, and any carrier delivery notes.
Contact us with the order number and tracking details if the package remains missing. These situations are reviewed individually. A delivered carrier scan does not create an automatic right to a refund or replacement. Orders protected by Route should be submitted through Route’s claims process.
International Shipping
LVX ships internationally where available at checkout. International customers are responsible for all import duties, VAT, customs charges, brokerage fees, and other destination-country costs.
These charges are not included unless checkout expressly states otherwise. LVX does not control customs processing times and cannot reimburse destination-country fees.
Customers are responsible for confirming that the products ordered can be lawfully imported into and possessed in the destination country.
Returns, Cancellations & Repairs
Shipping terms do not replace our policies covering order changes, cancellations, returns, damage, or repairs. Review our Order Info & Support and Return and Refund Policy for those terms.
Contact LVX
Questions about production, shipping, tracking, or a delivery issue are always welcome. Include your order number and relevant details so we can review the situation.