Refund policy
Due to the intimate and custom nature of our work, returns are evaluated on a case-by-case basis.
Returns & Exchanges
Returns are accepted in the event of our error. Please contact us within 7 days of delivery.
For any other issue, contact us so we can discuss the available options and find the best resolution.
Before Sending Anything Back
Contact us before returning an item. Approved returns must be unused, clean, and in their original condition.
Return shipping, replacement materials, additional labor, or a restocking fee may apply when the issue did not result from our error.
Sizing & Product Options
Most return issues can be avoided by asking questions before ordering and by providing custom sizing for wearables.
If you selected the wrong size, material, hardware, or other product option, contact us. We will review the order and explain what solutions are available.
Contact LVX
Include your order number, a description of the issue, and clear photos when applicable.
For production timing, order changes, cancellations, shipping issues, and repairs, review our Order Info & Support page.